Returns

PLEASE CHECK OUR SIZE CHARTS THOROUGHLY TO MINIMIZE RETURNS. FEEL FREE TO EMAIL US WITH ANY SIZING QUESTIONS. WE CAN OFTEN WORK IT OUT & GET IT RIGHT FOR YOU IF YOU HAVE ANY DOUBTS.

NB ANY GOODS BOUGHT FROM 11TH-24TH DECEMBER CAN BE RETURNED UP TO 11TH JANAUARY 2018

We offer a returns service that can be bought HERE at a very competitive price. This service is fast and tracked using DHL. 

We offer full refunds if the goods are returned within 21 days. However, Any items bought from the Sayonara Outlet are non-returnable.

If you choose to return goods without purchasing our returns service please contact us  [email protected] in case we need to advise of any special instructions from your particular country. Always ensure parcels are marked as ‘RETURNED GOODS’ and use as a trusted delivery service with tracking. Please ensure the item is well packaged to avoid damage in transit.

Any jeans which have been hemmed at the customer's request cannot be exchanged or refunded. All items must be returned in their original state with labels to qualify for a refund or exchange.

All returned items will be credited to your account within 3 days of receipt.

Returns must be sent to: Rivet & Hide, 5 Windmill Street, London W1T 2JA, UK.

If your order was not correct, or faulty in any way we will assume the return shipping costs but please advise us immediately if such a mistake has been made at [email protected]

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