Worldwide Returns (including USA & Canada)
If you are not completely satisfied with your purchase from Rivet & Hide, we offer a returns service.
We provide a full refund for returns received within 21 days of purchase. Items must be returned in their original condition, with tags attached, to be eligible for a refund or exchange. Please ensure the item is well-packaged to avoid damage in transit.
You can order and pay for our fast, tracked returns service here. This service is simple to use and avoids any possibility of a customs charge, available at a flat fee of $35.00.
If you wish to exchange an item for a different size or model, please let us know in advance. This will help us prepare the item for a swift exchange. We offer one free delivery for your exchanged item.
To minimize returns, please check our size charts thoroughly to get the perfect fit the first time. Feel free to email us at info@rivetandhide.com with any questions regarding sizing before completing your purchase.
If your items are incorrect upon delivery, we will cover the costs and responsibility for return shipping. Please notify us immediately if there is a mistake with your order.
Items bought from the Sayonara Outlet are non-returnable. Jeans that have been hemmed or altered at your request are not eligible for exchange or refund. For hygiene reasons, we cannot accept returns on underwear, including socks.
We will credit your account within 3 days of receiving your returned items. Refunds will be processed via the original method of payment.
See our full Terms and Conditions for more details.
Refunds and Returns FAQs
How long do I have to return my purchase?
We will accept returns that are received back up to 21 days after your order is delivered.
Who pays for return postage?
If you have changed your mind about your order or purchased the wrong size, you must cover the cost of return shipment. We recommend that you insure the return shipment, using our trusted, trackable DHL service.
We will assume the cost of return shipping only if your items are incorrect or faulty upon delivery.
Please also note that any refunds do not include the cost of the original or the return postage and packaging.
What do I need to include in the returned package?
For us to process your return, your package must include:
- Returned items, unworn and unwashed, complete with tags.
- A complete returns form
- Any protective packaging to avoid damage to your items in transit.
If you are returning footwear, please note that you must also include the original box. Please protect the shoe box with outer packaging, as we consider the box to be part of the product itself.
What if my returned goods are lost or damaged in transit?
We cannot take responsibility for any items damaged or lost as part of the return delivery process. As the consumer, you are liable for any damage to your items incurred before we receive your returned package.
Therefore, we ask that you please use a trackable, insured service - preferably DHL.
We will be unable to process a refund or exchange for any goods that do not reach our store in time, or in a saleable condition.
Please refer to our Terms and Conditions for further information on returns.