Terms & Conditions

 By accessing our website you agree to our Terms and Conditions (T&Cs) set out below. 

If you do not agree to these Terms and Conditions, you must exit our website immediately.  

These Terms and Conditions cover:

We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. 

 The terms applicable to your access to and use of this website will be the current version. You must comply with the T&Cs that are displayed on each date that you access the website. By using the Rivet & Hide website after changes are made to our T&Cs, you agree to be bound by such changes. 

• You agree not to upload, post, email or otherwise send or transmit any malicious material. Malicious material includes software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software, hardware or equipment linked directly (or indirectly) with this website.
• You also agree not to interfere with the servers or networks underlying or connected to this website or our services. You agree not to violate any of the procedures, policies or regulations of networks connected to this website.
• You agree not to impersonate any other person while using this website. You will not conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.

• Once you have confirmed your order we will send you an email to acknowledge your purchase. This email will include a unique payment reference.
• We accept most major credit or debit cards, including Visa, Visa Debit, Visa Electron, Maestro, Mastercard & American Express.
• All payments are processed via Braintree secure payment gateway. They handle the payment for us and we do not gain access to your payment method or personal details, other than the delivery address.
• 3D Secure adds an authentication step for all payments. This additional security measure is required to comply with PSD2, as part of EU law.
• You can also complete your purchase using your PayPal account. Choose the PayPal option at the checkout to be redirected.
• Sale prices cannot be applied retrospectively or held for items currently not in stock

• We only accept gift cards purchased directly from Rivet & Hide; no third-party gift vouchers are valid in-store or online.
• Gift cards are non refundable and cannot be echanged for cash
• As standard, gift cards are valid for 5 years from the date of purchase (unless otherwise specified), although this can be extended with agreement
• Credit notes, for exchanged goods, do not have an expiry date.
• We reserve the right to deny or cancel any gift cards or credit notes, where we suspect the voucher may be fraudulent.
• Our gift cards and credit notes are valid for purchases either in-store or online. Each voucher will feature  a unique voucher code to enter online.

• Discounts and promotions will be valid for a finite period of time, as specified upon release. We cannot honour promotional codes that are used after the expiry date.
• Each promotional offer will have its own terms, which will be specified upon its issue.
• Unless otherwise specified, discount codes cannot be used to buy gift cards or vouchers.
• We reserve the right to deny or withdraw any discounts or promotional codes, with immediate effect. We may do so if we suspect that you have misused, shared, sold or otherwise abused the promotional offer.
• Promotional discounts may be valid in-store or online, according to the specific T&Cs of each promotion.  

• We aim to dispatch all orders as quickly as possible.
• We primarily dispatch via DHL, but may use Royal Mail at our discretion.
• We will email you once your order has been dispatched, via a secure, insured delivery method.
• Dispatch and delivery times stated on the website are in no way a guarantee of when you will receive your order. All delivery times on our Delivery and Shipping page are based on approximations and average results.
• We are not responsible for any delay in delivery due to third-party factors. See our Delivery and Shipping page for more information.

• Please note that you must cover the cost of the return shipment. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods. You will be liable for any damage to the items until we receive them at our store.

• All items must be returned unused, in their original condition, including tags and tickets. You must return any purchases from the same country to which the order was delivered.

• If all of the above conditions are met, we will refund the full value of your order (separate conditions apply to EU orders, please see EU returns page here), within 3 days of receiving the returned item(s).
  This returns policy relates to all purchases made through the Rivet & Hide Ltd website and our physical stores. You may return items online or in store, within 21 days of delivery. See our Returns & Exchanges page for more information.

• This website and its content is copyright of Rivet & Hide LTD 2011. All rights reserved.
• All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any licence or right to use, alter or remove such material.

In these Terms and Conditions, we use the term 'User Material' to refer to any material of any kind that you submit to us. User Material includes text, files, images, photos, video, sounds and musical or literary works. It does not include the account information you provide when you register as a member or when you subsequently change that information.

This section of our Terms and Conditions sets out the rights and obligations that you and we have in connection with User Material. If you review or submit User Material you are agreeing to do so under these T&Cs. If you do not want to review or submit User Material in accordance with these terms, then you should not do so.

• We do not systematically review User Material submitted by users of this website.
• We are not responsible for the content of User Material.
• We do not necessarily endorse any opinion contained in such material.
• We make no warranties or representations, express or implied, about User Material, including its legality or accuracy.
• We disclaim all liability in connection with User Material to the extent permitted by law.
• We reserve the right, in our sole discretion, to refuse to post or to remove or edit any of your User Material.
• We reserve the right to restrict, suspend, or terminate your access to all or any part of this website, particularly where User Material breaches this section of the T&Cs. We may do this with or without giving you any prior notice.
• We do not claim any ownership rights in User Material. However, by submitting User Material you hereby grant to Rivet & Hide Ltd a non-exclusive, royalty-free, sub-licensable, transferable and worldwide licence to use, reproduce, modify, prepare derivative works of, display and perform that User Material. This licence incorporates any media, including, but not limited to, our website and those websites which we operate by way of a 'white label' or 'co-branded' service for third parties.
• We may link User Material, or parts thereof, to other material. These links may include material submitted by other users of the website or created by Rivet & Hide Ltd and/or other third parties.
• We may use User Material for our internal business purposes. For example, we may use User Material to examine trends or categories and to feature those trends on the website or to promote, market or advertise Rivet & Hide Ltd.
• We will not sell your User Material to third parties. But you acknowledge that we may indirectly commercially benefit from any User Material your submit. For example, we may benefit by selling third-party advertising which appears next to User Material.
• Each time you submit User Material to us, you represent and warrant the following:
  • (a) You own your User Material or have the right to submit it. In submitting it you will not be infringing any rights of any third party, including intellectual property rights, copyright or trademark, privacy or publicity rights, rights of confidentiality or rights under contract.
  • (b) Your User Material is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive. Your User Material does not encourage conduct that would be considered a criminal offence, give rise to civil liability and/or violate any law. Your submission is not inappropriate in any other way.
  • (c) Your User Material does not advertise any product or service and it does not solicit any business.
  • (d) Your User Material does not identify any individual under the age of 18, by way of name, address, a still picture or video, or otherwise. If User Material identifies any individual over the age of 18, you have that person's consent to be identified in exactly that way in your User Material.
  • (e) In submitting your User Material, you are not impersonating any other person.

• If you change address, you must update your address details in the relevant section of the website. If you fail to update your billing or shipping address, you are liable for any orders that are sent to the wrong address.
• You are responsible for maintaining the confidentiality of your account and password. You are responsible for restricting access to your computer.
• To provide you with an easy-to-use service, Rivet & Hide Ltd will place a 'cookie' (a small text file) on any computer that you use to access the website. When you revisit the website, this cookie will enable us to recognise you as the account holder. In doing so, we can provide you with direct access to your account without requiring you to retype any password or other user identification. See our Privacy Policy for full information about our use of cookies.

• We have taken all possible measures to make the Rivet & Hide website as secure as it can be. To this end, the Rivet & Hide website is 100% secure.
• We will not sell your information to anyone.
• All of our customers’ personal information is treated as confidential. It is kept on a secure server and complies fully with UK Data Protection legislation, including GDPR.
• When you register with us, we will ask for your name, email address, billing address and telephone number. See our Privacy Policy for details on how we will process and use this information.
• Through our third-party providers we will collect information about where you are on the internet e.g. IP address, URL you came from, the pages you viewed, the country and telephone area in which your computer is located, any adverts you may have clicked on.
• We will not disclose any of your personal details to any company outside of Rivet & Hide Ltd. Only the police or any other regulatory body investigating suspected illegal activities could oblige us to do so.
• Updates will occur to our Privacy Policy so please refer back to our T&Cs and Privacy Policy regularly. If you have any questions please email us at [email protected] See our Privacy Policy for further details.

• From time to time this website may also include links to other websites. These links are provided for your convenience and to provide further information. They do not signify that we endorse the website(s).
• We have no responsibility for the content of external linked website(s).
• You may not create a link to this website from another website or document without Rivet & Hide Ltd's prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. Once you have used these links to leave our site we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.
• Linked sites are not governed by our Privacy Policy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

 The Website Owner disclaims all liability for any loss, damage, personal injury or expense of any nature which may be suffered by you, or any third party, as a result of your access and use of the website, any information contained on the website or information transmitted over our system. We shall not be responsible for any damages (whether direct, indirect or consequential) that may be attributable to our systems.

If you have any questions, comments or concerns related to the Rivet & Hide website, our Privacy Policy, or these Terms and Conditions, please contact us.

• Phone number: 00 44 207 636 9071
• Postal Address: Rivet & Hide, 5 Windmill Street, London W1T 2JA. UK
• Email address: [email protected]