Got a question? No problem
We have listed some of our frequently asked questions below. If you still can't find what you're looking for or have any doubts don’t forget to get in touch. We’re pretty fast at answering and can help you choose the right size: [email protected]
TELL ME ABOUT RIVET & HIDE
Rivet & Hide is a store with locations in the heart of London and Manchester as well as online. We specialise in rare selvedge denim and clothes and accessories that complement it, made by highly skilled artisans from Japan, USA and the UK.
DO YOU ONLY SELL DENIM?
We stock a range of shirts, t shirts, jackets and boots by our iconic denim brands. As well, we sell fine handcrafted leather goods from select suppliers, to accompany our denim products.
DO YOU ONLY SELL RAW DENIM?
Yes. We focus solely on denim in its raw state.
WHAT IS THE DIFFERENCE BETWEEN SANFORIZED & UNSANFORIZED DENIM?
Sanforized denim has been steamed and stretched before your jeans have been constructed to get rid of most of the shrinkage, but have not been washed or soaked once the jeans have been made. There is no need to soak or wash such denim before wearing it.
Unsanforized, or loomstate, has not been through this process at all, and more shrinkage occurs when you soak or wash your jeans for the first time. An initial soak before wearing is important to achieve the shrinkage and protect the fabric. It will shrink up to 10%.
SO WHEN AND HOW SHOULD I WASH MY JEANS?
At Rivet and Hide we believe that when and how often to wash your jeans is a matter of personal preference. Our suggestion is that you wash them once they come to a point where they give off odour or become unbearably dirty. Intense contrasts, crazy whiskering and creases around stress areas are usually the result of some lengthy washing abstinence. Washing rarely, or often, will give quite different results, but this is also strongly affected by how often the jeans are worn. Unsanforized jeans should be soaked or washed before wearing to shrink to fit and protect the fabric. After that, it's a personal choice when you wash them.
HOW DO I WASH MY JEANS?
When you decide to wash turn them inside out and wash in lukewarm water for minimum indigo loss. Hot washing may damage the cotton fibres, which may shorten the life of your jeans . Use a minimal amount of washing powder. Always air dry. Never use a dryer.
Explore our complete guide to looking after jeans.
IS SHIPPING ALWAYS FREE?
For all UK orders £50 and over and for non-UK orders £150 and over.
For further questions about shipping see our shipping page.
HOW QUICKLY WILL YOU SHIP?
As soon as we receive an order we start to process. We use DHL courier services for all shipments.
For our full shipping policy see our shipping page.
WHAT IF YOU ARE OUT OF STOCK IN MY SIZE OR AN ITEM?
Drop us an email and we’ll tell you how likely and how quickly your size of the item you want will be restocked: [email protected]
HOW CAN I PAY FOR GOODS?
We accept all major credit or debit cards including Visa, Visa Debit, Maestro, Mastercard and American Express. In the UK and some European countries we accept payment via Klarna.
All payments are secured via Braintree secure payment gateway which is owned by PayPal. They handle the payment for us. We do not have access to your payment method or details other than the delivery address. Payment can also be made via PayPal at checkout.
HOW DO I KNOW MY ORDER WENT THROUGH?
You’ll get an email from us as soon as the order is complete as confirmation. If you don't receive an email make sure to check your spam folder.
HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?
You’ll get another email from us confirming this too.
CAN I RETURN GOODS AND GET A REFUND?
Yes. You have 21 days to return an item purchased in store or online and as long as it has not been altered, has its labels attached, and is in its original state a refund will be made.
One exchange will be done free of further shipping costs. We do not offer free returns.
Any items bought from the Sayonara Outlet are non-returnable. This does not affect your rights under ICACR. See T&Cs
Any jeans which have been hemmed at the customer's request cannot be exchanged or refunded. All items must be returned in their original state with labels to qualify for a refund or exchange.
You can see our full returns policy here
HOW DO I RETURN ITEMS?
Please check our returns details here
HOW DO I CONTACT RIVET & HIDE?
The best way is to email us at i[email protected]