NB: Returns labels are generated manually - we will confirm receipt and how DHL will supply the necessary documentation in a personal reply to your order.
- Can be used when you need to return an item to Rivet & Hide, either for a refund or an exchange.
- It is to be used for a single item, if you have more than one item please drop us an email first and we will let you know if there is any additional fee to pay.
- We will create DHL shipping labels, these will be emailed to you by DHL, please attach them to the returns package.
- If your return requires customs paperwork is usually generated automatically but in some cases these may also be emailed to you and will need to be printed, signed and dated and attached to the package.
- Please include a note with the package with your order number or full name and instruction to exchange or refund.