Terms & Conditions

Rivet & Hide Ltd is a company registered in England and Wales (company number: 7848406). 

By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.  We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the Rivet & Hide website after changes are made means that you agree to be bound by such changes. 

WEBSITE T&CS OF USE

  • You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.
  • You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.
  • You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. In order to provide you with an easy-to-use service, Rivet & Hide Ltd will place a 'cookie' (a small text file) on any computer you use to access the website. When you revisit the website, this cookie will enable us to recognise you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification.

COPYRIGHT

  • This website and its content is copyright of Rivet & Hide LTD 2011. All rights reserved.
  • Trademarks
    • All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you anylicence or right to use, alter or remove such material.
  • User Material
    • In these Terms and Conditions, we use the term 'User Material' to refer to any material of any kind that you submit to us, including text, files, images, photos, video, sounds and musical or literary works. It does not include the account information you provide when you register as a member or when you subsequently change that information.
    • This section of our Terms and Conditions sets out the rights and obligations that you and we have in connection with User Material. If you review or submit User Material you are agreeing to do so on these Terms and Conditions. If you do not want to review or submit User Material on these terms, then you should not do so.
    • We do not systematically review User Material submitted by users of this website. We are not responsible for the content of User Material. We do not necessarily endorse any opinion contained in such material. We make no warranties or representations, express or implied, about User Material, including as to its legality or accuracy. We disclaim all liability in connection with User Material to the extent permitted by law.
    • We reserve the right, in our sole discretion, to refuse to post or to remove or edit any of your User Material, or to restrict, suspend, or terminate your access to all or any part of this website, particularly where User Material breaches this section of the Terms and Conditions and we may do this with or without giving you any prior notice.
    • We do not claim any ownership rights in User Material. However, by submitting User Material you hereby grant to Rivet & Hide Ltd a non-exclusive, royalty-free, sub licensable, transferable and worldwide license to use, reproduce, modify, prepare derivative works of, display and perform that User Material in any media (including, but not limited to, our website and those websites which we operate by way of a 'white label' or 'co-branded' service for third parties).We may link User Material or parts of User Material to other material, including material submitted by other users of the website or created by Rivet & Hide Ltd and/or other third parties. We may use User Material for our internal business purposes, for example, to examine trends or categories and to use those in the website or to promote, market or advertise Rivet & Hide Ltd. We will not sell your User Material to third parties but you acknowledge that we may indirectly commercially benefit from it, for example, by selling third party advertising which appears next to User Material.
    • Each time you submit User Material to us, you represent and warrant to us as follows: (a) you own your User Material or have the right to submit it, and in submitting it you will not be infringing any rights of any third party, including intellectual property rights (including copyright or trademark), privacy or publicity rights, rights of confidentiality or rights under contract; (b) your User Material is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive; does not encourage conduct that would be considered a criminal offense, give rise to civil liability, violate any law; and is not otherwise inappropriate; (c) your User Material does not advertise any product or service or solicit any business; (d) your User Material does not identify any individual (including by way or name, address or a still picture or video) under the age of 18 and if User Material identifies any individual over the age of 18, you have that person's consent to being identified in exactly that way in your User Material; and (e) in submitting your User Material you are not impersonating any other person.
    • Links to other websites - From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 1. You may not create a link to this website from another website or document without Rivet & Hide Ltd's prior written consent. 2. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. Once you have used these links to leave our site we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

JOINING US

 

  • If you change address, you must update your address details in the relevant section of the website to ensure that no boxes are sent out to the wrong address. 

 

SECURITY

 

  • The Rivet & Hide website is 100% secure.
  • We will not sell your information to anyone.
  • All of our customers’ personal information is treated as confidential. It is kept on a secure server and complies fully with UK Data protection legislation.
  • When you register with us we will ask for your name, email address, billing address and telephone number.
  • Through our third party providers we will collect information about where you are on the internet e.g. IP address, URL you came from, the pages you viewed, the country and telephone area in which your computer is located, any adverts you may have clicked on.
  • We will not disclose any of your personal details to any company outside of Rivet & Hide. Only the police or any other regulatory body investigating suspected illegal activities could oblige us to do so.
  • Updates will occur to our privacy policy so please refer back to this page. If you have any questions please email us at info@rivetandhide.com

 

PURCHASING & PAYMENTS

 

  • Once you have confirmed your order we will send you an email to acknowledge your purchase with a payment reference. We accept most major credit or debit cards, including Visa, Visa Debit, Visa Electron, Maestro and Mastercard.
  • All payments are processed via WorldPay secure payment gateway. They handle the payment for us and we do not gain access to your payment method or details other than the delivery address.
  • 3d secure adds an authentication step for all payments.
  • You can also use your PayPal account by choosing this option at checkout.
  • Sale prices cannot be applied retrospectively or held for items currently not in stock

 

SHIPPING

 

  • UK ORDERS:
  • Free shipping on order of £50 and over. Flat rate £5 shipping on orders under £50. If your order is received before midday we aim to dispatch it the same day. Occasionally, it will be the following day. Any hemming requirements may add up to 3 days to the time of dispatch. We use UPS courier service or Royal Mail signed for which delivers on the next working day. We cannot guarantee Saturday deliveries. If there is any delay to the dispatch we will contact you by email.

 

  • EUROPEAN UNION ORDERS:
  • FREE SHIPPING on orders over £150 using UPS courier. 2 days to most destinations.
  • For orders under £150 a flat rate of £8 is added. We ship using UPS courier for orders over £150. 2 days to most destinations. On orders under £150 we use Royal Mail International Signed For. This service can take up to 5 days.

 

  • NORWAY, ICELAND, SWITZERLAND & CHANNEL ISLANDS ORDERS:
  • FREE SHIPPING on orders over £150. We use UPS courier and takes 2 days.
  • For orders under £150 a flat rate of £8 is added. We use Royal Mail Internation Signed for. This can take up to 5 days.

 

  • REST OF THE WORLD ORDERS:
  •  FREE SHIPPING on orders over £150. We use UPS courier. USA, Canada & Far East 2 days. Australia & New Zealand 4 days. Rest of the world 5-6 days.
  • For orders under £150 a flat rate of £15 is added. We use UPS courier for orders over £150. For orders under £150 we use Royal Mail International Signed For and this can take up to 7 days.

 

RETURNS & EXCHANGES

 

    • Under the United Kingdom’s consumer protection rules (Distance Selling) you have the right to cancel your order up to 7 days after order receipt date providing the items are in their original state, unworn and with all tickets and tags attached.
    • For online orders we operate a 14 day return policy for fully priced items from the date you receive your goods giving you the confidence to buy and return if you have a change of mind.
    • Goods bought in store can be returned up to 14 days after the purchase date.
    • All returned items will be credited to your account within 3 days of receipt.
    • One exchange will be done free of further shipping costs within the UK. However, we reserve the right to use a different postal service in this case which may not be as fast as the first. To partially meet the costs of a second shipment on exchanged goods £10 will be charged to EU countries and £20 to non-EU countries.
    • Returns from the UK will be refunded in full. A £10 flat rate deduction will be made on refunds on goods over £150 returned from within the EU and £20 on worldwide shipments to meet in part our free shipping costs.
    • Any jeans which have been hemmed at the customer's request cannot be exchanged or refunded. All items must be returned in their original state with labels to qualify for a refund or exchange.
    • Any goods purchased from the Sayonara room or at any other sale or discounted price will have the full shipping costs deducted on non-UK orders. This varies from £15-20 Europe, £25 USA & Canada and £30 Australia and New Zealand.
    • For returns from outside the UK clearly mark RETURNED GOODS on the packaging to avoid hefty customs charges.
    • Please ensure any returns are well packaged to avoid damage and use a trusted postal service with tracking.
    • Returns must be sent to: Rivet & Hide, 5 Windmill Street, London W1T 2JA,  UK.
    • If your order was not correct or faulty in any way we will assume the return shipping costs but please advise us immediately if such a mistake has been made at info@rivetandhide.com
    • We cannot accept order cancellations or notification of returns via telephone.
    • PLEASE CHECK OUR SIZE CHARTS THOROUGHLY TO MINIMIZE RETURNS.

 

HOW TO CONTACT US

 

  • Phone number: 00 44 207 636 9071
  • Postal Address: Rivet & Hide, 5 Windmill Street, London W1T 2JA. UK
  • Email address: info@rivetandhide.com
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