We have listed some of our frequently asked questions below. If you still can't find what you're looking for or have any doubts don’t forget to get in touch. We’re pretty quick to answer and can help you choose the right size: firstname.lastname@example.org.
Questions About Your Order
HOW DO I KNOW MY ORDER WENT THROUGH?
You’ll get an email from us as soon as the order is complete as confirmation. If you don't receive an email make sure to check your spam folder.
HOW CAN I PAY FOR GOODS?
We accept all major credit or debit cards including Visa, Visa Debit, Maestro, Mastercard and American Express. In the UK and some European countries, we accept payment via Klarna.
All payments are secured via Braintree secure payment gateway which is owned by PayPal. They handle the payment for us. We do not have access to your payment method or details other than the delivery address. Payment can also be made via PayPal at checkout.
HOW QUICKLY WILL YOU SHIP MY ORDER?
We start processing your order as soon as we receive it. We use DHL courier services for all shipments.
For our full shipping policy see our shipping page.
HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?
We’ll send you an email confirming that your order has been dispatched. This email will also include any tracking information to help you keep tabs on your order.
IS SHIPPING ALWAYS FREE?
Shipping is free for all UK orders of £50 and over and for non-UK orders of £150 and over.
For further questions about shipping see our shipping page.
CAN I RETURN GOODS AND GET A REFUND?
Yes. You have 21 days to return an item purchased in-store or online. We can only refund or exchange items returned in their original state with their labels attached. We do not accept returns on any items that have been hemmed or altered. One exchange will be done free of further shipping costs. We do not offer free returns.
Any items bought from the Sayonara Outlet are non-returnable. This does not affect your rights under ICACR. See T&Cs.
Any jeans which have been hemmed at the customer's request cannot be exchanged or refunded.
You can see our full returns policy along with instructions on how to return items here.
WHAT IF YOU ARE OUT OF STOCK IN MY SIZE OR AN ITEM?
We have a waiting list system in place for popular items to ensure you can keep up-to-date regarding the product you want. If you are interested in a particular item and you are wondering how to join the waitlist, drop us an email at email@example.com. We’ll tell you how likely and how quickly your size of the item you want will be restocked.
Questions about Our Store
TELL ME ABOUT RIVET & HIDE
Rivet & Hide is a destination store with locations in London and Manchester. We specialise in rare selvedge denim and work closely with highly skilled artisans from across Japan, the USA and the UK to bring you the very best. We’ve done so for almost 10 years now. So it’s safe to say we know a thing or two on the subject of quality selvedge denim.
Care to know more? Check out our story.
DO YOU ONLY SELL DENIM?
Our selvedge denim is just the tip of the iceberg. We also stock a finely curated range of shirts, t-shirts, jackets, and boots by our iconic denim brands. We also carry handcrafted leather goods and hand-forged jewellery from select suppliers to complement our denim offerings.
DO YOU ONLY SELL RAW DENIM?
We focus mainly on denim in its raw state, but that’s not to say we don’t experiment with the odd piece of washed denim if the quality is there. We search far and wide to bring you a rich selection of quality selvedge denim in any number of weights, weaves and occasional washes.
Ask the Denim Experts
WHAT IS THE DIFFERENCE BETWEEN SANFORIZED & UNSANFORIZED DENIM?
In a nutshell, sanforized denim refers to any denim that has been treated with steam and water to remove the majority of the expected shrinkage. Typically, this makes it easier to size the denim by taking away any of the guesswork.
Unsanforized or ‘loomstate’ denim refers to a denim that has not undergone this process. It’s a lot stiffer from the outset and will require an initial soak to protect the fabric and remove any shrinkage. Typically, unsanforized denim will shrink by up to 10% after its initial soak.
HOW DO I WASH MY JEANS?
When you decide it’s time to wash your jeans, turn them inside out and wash them in lukewarm water. This will keep any indigo loss to a minimum. Hot washing may damage the denim’s cotton fibres, so keep things gentle and use only a small amount of washing powder. Always air dry your jeans, as machine drying is likely to ruin the fit and feel of the denim itself.
WHEN AND HOW SHOULD I WASH MY JEANS?
At Rivet & Hide, we believe that when and how often to wash your jeans are matters of personal preference. Intense contrasts, crazy ‘whiskering’, and creases around stress areas are usually the result of some lengthy washing abstinence. A gentle, more even fade is achieved by washing more regularly. Washing jeans will also extend their life
Ultimately, the choice is yours. Our suggestion is that you wash them once they start giving off any nasty odours or become unbearably dirty. It’s also worth noting that washing your jeans occasionally will extend their life. Water strengthens the cotton fibres, so the occasional wash will prevent any unwanted blowouts.
Unsanforized jeans should be soaked or washed before wearing to help them shrink to fit, to protect the fabric, and to allow the creases to form and wear marks develop after the fabric has shrunk. After that, it's a personal choice when you wash them.
For more advice, explore our guide on how to look after your jeans.
HOW DO I CONTACT RIVET & HIDE?
If your questions still haven’t been answered by any of the above, or you just have a burning question about our denim, then please feel free to get in touch.
Alternatively, swing by one of our stores and speak to us in person.